Designing Quality Business Processes for E-Government Digital Services
نویسندگان
چکیده
Research works and surveys focusing on e-Government Digital Services availability and usage, reveal that often services are available but ignored by citizens. In our hypothesis this situation can be justified since defined service delivery processes do not sufficiently take into account social aspects and mainly focus just on technical aspects. Domain knowledge, related to how delivering high quality e-Government Digital Services, remains in most of the case in the mind of e-government
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تاریخ انتشار 2010